Returns

Updated 1 November 2026 · 1 minute read

Every store has its own return terms, shown on its Shipping & terms tab. Many accept returns of items that aren't as described.

Whatever a store's terms say, buyer protection applies: if an item isn't as described or is damaged, report a problem on the parcel within 14 days of delivery. In some cases we ask you to send the item back first, with postage paid by the store.

Changing your mind isn't covered by buyer protection. Ask the store: some take returns anyway.

Still stuck? Contact us; we reply within 2 business days.