Buyer protection
Get what you paid for, or your money back.
Every order paid on klodivo is covered. We hold the payment until you confirm your parcel arrived, or 14 days after delivery.
Parcel never arrived
Nothing arrived by the expected date and the store can't show it was delivered, or the parcel is lost.
Not as described
Wrong item or colour, a "complete" set with missing parts, worse condition than listed.
Damaged in the post
Crushed sealed boxes, broken parts. Photos of the parcel help.
Not covered
Changing your mind, or paying a store outside klodivo. Never pay by bank transfer or other payment apps outside checkout.
How to get your money back
- Message the storeFrom your order page. Most problems are solved here: a missing part gets sent, or the store refunds you.
- Report a problemNo answer in 2 business days, or no solution? Select "Report a problem" on the parcel within 14 days of delivery.
- We decide within 20 daysWe look at the listing, messages, tracking and your photos. The payment stays on hold while we do.
- You're refundedTo your original payment method. Some cases ask you to return the item first, with postage paid by the store.
For sellers
Describe wear honestly, photograph used sets, and add tracking to every parcel. A tracked parcel that shows as delivered protects you against "never arrived" claims.