How do I cancel a parcel?

Updated 1 November 2026 · 1 minute read

Stores promise to ship within a number of business days. If a parcel hasn't shipped by its "ship by" date, a Cancel parcel button appears on it in your order. You get a full refund for that parcel, including its shipping; your other parcels aren't affected.

Before that date, message the store and ask; they can cancel for you. Once a parcel has shipped it can't be cancelled, but you're covered by buyer protection if something is wrong when it arrives.

Still stuck? Contact us; we reply within 2 business days.