Something is missing from my order

Updated 1 November 2026 · 1 minute read

First check the packing: small parts sometimes hide in bags or between instruction pages. Then message the store from the order page with what's missing; most stores send it straight away.

If the store doesn't solve it within 2 business days, select Report a problem on the parcel and choose "Items are missing". Do it within 14 days of delivery and before you confirm "Everything arrived".

Still stuck? Contact us; we reply within 2 business days.